Return and Refund Policy

Return & Refund Policy – FulvicEarth

At FulvicEarth, we take product quality and customer satisfaction seriously. Please read the policy below to understand how returns and refunds are handled.

1. Our Quality Promise

We stand behind the quality of every product we ship. If you receive an item that is damaged, defective, or incorrect due to an error on our side, we will make it right.

2. Returns & Exchanges (Non-Damaged / Non-Defective Items)

Because our products are consumable and sensitive in nature, and for reasons of hygiene and product integrity, we do not offer returns, exchanges, or refunds for items that are delivered correctly and are free from defects.

3. Refund Policy – Damaged, Defective, or Incorrect Items Only

You are eligible for a full refund or replacement if:

The product arrives damaged
The product is defective
You receive the wrong item due to our error

Reporting Window:
You must notify us within 48 hours of delivery if there is any issue with your order.

Evidence Required:
Clear photos or a short video showing the damage, defect, or incorrect item must be shared with our support team.

Refund Process:
Once your claim is reviewed and approved, the refund will be issued to your original payment method within 5–7 business days. You will receive an email confirmation once the refund has been processed.
In some cases, we may request the item to be returned before issuing the refund.

Please note that banks and payment providers may take additional time to reflect the refunded amount in your account.

4. Refund Timeline

For approved cases, refunds are processed within 5–7 business days. The exact time it takes for the amount to appear in your account depends on your bank or card issuer.

5. Policy Updates

FulvicEarth reserves the right to update or modify this policy at any time. Any changes will be effective immediately once posted on fulvicearth.com. We recommend checking this page periodically for updates.

6. Contact Us

If you have any questions about this policy or need to report an issue with your order, you can reach us at:

Email: [email protected]